English
Polski
Deutsch
Italiano
Français
Português
Welcome to our Support Portal
Use the search or browse by category
Phone call from Santa
Do calls to the UK require any extra charges?
How can I give a call from Santa to someone else?
Can calls from Santa be made overseas?
and 12 more ...
Video
Can I order a video for two children?
What’s the difference between single and joint versions?
How can I burn my videos to CD/DVD or other media?
and 9 more ...
Letter
How can I pay?
When can I expect the refund?
How can I redo an interrupted payment?
and 14 more ...
Technical help
Video editing
Missing order or order number
Type of browser and operating system
and 6 more ...
My Account
Deleting the account
Privacy Policy
Terms and conditions of the website
and 6 more ...
Vouchers and discounts
Ordering for business
Discounts, codes and coupons
Discounts for large orders
Payment
Payment in a different currency
Payment by bank transfer
Work with us
Partnership programme
Become a brand ambassador
Do you have a profile on Instagram, Facebook or a website?
Invoices
Invoice for private person
Invoice for the company
Invoice issuing deadline
Complaints & Returns
Returning a letter or video
How can I return a product?
Products subject to complaint
and 2 more ...