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Welcome to our Support Portal
Use the search or browse by category
Phone call from Santa
Do calls to the UK require any extra charges?
How can I give a call from Santa to someone else?
Can calls from Santa be made overseas?
and 12 more ...
Video
Can I order a video for two children?
What’s the difference between single and joint versions?
How can I burn my videos to CD/DVD or other media?
and 9 more ...
Letter
How can I pay?
When can I expect the refund?
How can I redo an interrupted payment?
and 14 more ...
Technical help
Video editing
Missing order or order number
Type of browser and operating system
and 6 more ...
My Account
Deleting the account
Privacy Policy
Terms and conditions of the website
and 6 more ...
Vouchers and discounts
Ordering for business
Discounts, codes and coupons
Discounts for large orders
Payment
Payment in a different currency
Payment by bank transfer
Work with us
Partnership programme
Become a brand ambassador
Do you have a profile on Instagram, Facebook or a website?
Invoices
Invoice for private person
Invoice for the company
Invoice issuing deadline
Complaints & Returns
Returning a letter or video
How can I return a product?
Products subject to complaint
and 3 more ...