Technical help

1. The introduced changes are not saved: Update your web browser to the latest version and re-edit the video. Now sure how to do it? click here (https://help.elfisanta.com/251410-Type-of-browser-and-operating-system) 2. The introduced changes are saved, but do not appear in the video: The video is generated again and will be ready in 2-6 hours. 3. Editing the video after downloading to hard drive: Example: Your TV needs an .avi extension. Go to www.google.com (http://www.google.com) and ...

Each time you place an order, a unique order number is generated. A number always consists either of letters, or of letters and numbers, but never only of numbers. Please check what may be the reason for not receiving such a number (lack of order number) even though you have placed an order. 1. You have a GROUPON code: Purchasing a code on the agent's website is not equivalent to placing an order on the Elfi website. Solution: Go to the website www.elfisanta.uk (https://www.elfisanta.uk) or...

How can I check my browser data? a) Internet Explorer: click here (https://support.microsoft.com/en-us/help/17295/internet-explorer-which-version-am-i-using) b) Mozilla Firefox: click here (https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using) c) Google Chrome: click here (https://support.google.com/chrome/thread/11789666?hl=en) How can I find out what operating system I have? a) Windows computers: click here (https://support.microsoft.com/en-us/help/13443/wind...

Our letter templates have a character limit to make sure that your text looks good printed. Therefore, it is not possible to attach any longer contents to the letters.

Update your web browser to the latest version and visit our website again. Please check here how to do it: click here (https://help.elfisanta.com/251410-Type-of-browser-and-operating-system)

Log into your Client Account (https://www.elfisanta.com/account.html). Find the particular video in your orders. You will find an arrow button next to the video which will allow you to forward the video to any e-mail address.

1. You cannot download the video by clicking on the link from the e-mail: Check if your e-mail account is not blocking the opening of your browser when you click on the link leading to the external site - the link has expired after the deadline for downloading video from the site 2. No video in the Client Account: When placing an order, you provide an e-mail address for which a Client Account (https://www.elfisanta.com/account.html) will be automatically created; if you are placing several o...

1. I can upload a photo, but it is not added to the video: Make sure the photo is in the correct format (JPG/JPEG/BMP) - Update your web browser; we provide technical support to up to 3 latest updates of popular web browsers. 2. The button adding photos does not work: Update your web browser; we provide technical support to up to 3 latest updates of popular web browsers. 3. The website doesn't respond, I can't add a photo: Update your web browser or delete cookies from it, then run the bro...

1. The video is not playing: Update your web browser to the latest version and try to run the online version again. - Make sure you have a working internet connection. Not sure how to do it? click here (https://help.elfisanta.com/251410-Type-of-browser-and-operating-system) 2. The video is not playing after downloading to disk: Make sure you have a player that contains the codecs required to play the video; we recommend downloading VLC Media Player, a free program - check if the entire file...