If you have not received an e-mail from us after you had paid for your order, it means that:
a) An incorrect e-mail address was provided or the e-mail was entered incorrectly upon the purchase being made.
b) You used a different e-mail address when placing your order.
c) Our emails sometimes are directed into spam or advertising offers folders. Please check there or type “elfisanta” or “letter from Santa” in the search bar in your e-mail account