1. What is a letter voucher?
The voucher is place holder for the letter. It enables you to purchase the product immediately and set the personalisation for later (by the end of December at the latest).
2. How does the letter voucher work?
After personalising the product on the website and moving to the payment section, you need to enter your voucher code in the grey discount field. After clicking “add” the price for the product will be set to zero.
3. Who can use a voucher?
You can give the voucher to anyone or use it yourself. The voucher may be used only once.
4. Can the voucher be returned?
Yes, if you have an unused voucher, you can return it within 180 days from the purchase date.
5. Where do I find the voucher I bought?
The voucher will be sent to your e-mail address after the payment has been credited. You will also find it in your Client Account (after logging in).
6. How do I choose a letter voucher on the website?