When can I expect the refund?

The refund time depends on the selected payment agent. If you selected:

a) PayPal payment – the time is regulated by PayPal’s regulations from the day of transferring the refund

b) standard bank transfer – up to 7 business days from the day of transferring the refund

If 7 business days have passed and you still do not see the refund on your account:

  • find the payment confirmation sent to your e-mail address by PayPal
  • go to the payment agent website by clicking the link below or reply to their message directly from your e-mail address
  • provide the agent with the details of the confirmation and ask about the refund status

PayPal contact: click here